IT Possible - Web & Email Hosting

Website Terms of Use

ITPossible Domain and Hosting Services Terms of Use


These terms and conditions govern the use of the ITPossible domain registration and hosting services. By contracting with ITPossible for the services you will be lawfully regarded as having agreed to your use of the services specified being governed by this Agreement. The customer or the customer's agent certifies that he/she is above the age of 18 years, has full contractual capacity and is duly authorised by the customer to contract on customer's behalf.

Domain Registration

ITPossible registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the ITPossible server(s) on behalf of customers. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by ITPossible. Initial Set-up fees are non-refundable. Domain Name Registration fees constitute a once-off payment subject to certain renewal charges.

Free Domain Registration

Your free domain registration is provided with the clear assumption that you intend to host with ITPossible for the foreseeable future. If your intention is to just use our free policy to get your domain registered and then immediately cancel your hosting account then we will not pay for your registration. If, however you do have a legitimate reason for cancelling your account immediately, then we will review it on the merits and pay for your registration in good faith.

Our hosting and free registration is sold as a bundled package and cannot be separated, i.e. we will not pay for your registration if it is not combined with any of our hosting accounts.

ITPossible will not tolerate any intended abuse of our free registration policy. Any such abuse will result in the immediate termination of your account and Service Agreement.


A cancellation request in respect of any Domain Registration, Web Hosting or Dialup service must be completed via the control panel one calendar month (30 days) before the date of ceasing the service.

ITPossible reserves its rights to change its prices at any time on reasonable notice. ITPossible reserves the right to stop offering certain web hosting package types if it deems it necessary. ITPossible will then either provide the web hosting service for the remainder of the time that has been paid for or refund the amount paid for that specific package.

Payment and payment terms

The amounts owing for the initial month will be pro-rated from the date of signature to the end of the initial month and shall be added to the first debit at the end of the subsequent month. Customer shall ensure that there are sufficient funds in the account, details of which have been supplied to ITPossible to cover such amount.

In the event that a debit order amount is recalled due to incorrect information supplied by customer or due to insufficient funds in the customer's bank account the hosting of the website will be immediately suspended.

In the case of a website being suspended due to non-payment a reconnection fee of R150.00 will be payable before the website is unsuspended.

In the case of an annual or biannual web hosting account being terminated by the client before their prepaid hosting term ends there will be a calendar month notice period and a R100 administration fee charged.

ITPossible may record the existence of the customer's account with a Credit Bureau.

ITPossible may record and transmit details of how the customer has performed to a Credit Bureau, and how the account is conducted by the customer in meeting their obligations on the account.

Liability for registration and use of domain names

ITPossible has not and does not conduct pre-registration searches in respect of the customer's use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name customer/customer about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party's intellectual property or other rights.

The use or registration of the Domain Name by customer does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that customer has the right to use the Domain Name as requested.

ITPossible cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, customer acknowledges that ITPossible may be presented with evidence that a Domain Name registered by customer violates the rights of a third party. In such instance ITPossible shall be allowed to provide a complainant with customer 's name and address and all further communication will exclude ITPossible and ITPossible will have no further obligations to the customer. In such instance customer shall be entitled to continue using the Domain Name registered for customer by ITPossible until a court or other body with jurisdiction directs otherwise.

Hosting services

ITPossible does NOT provide SMTP mail services by default with any hosting packages. These are available on request at an additional charge.

ITPossible reserves the right to suggest suitable alternatives to the customer and / or charge for excessive traffic as it deems necessary at its sole discretion.

ITPossible reserves the right to suggest suitable alternatives to the customer for excessive Web Server Processor usage as it deems necessary at its sole discretion.

ITPossible reserves the right to move a website between web servers and internet backbones, both within South Africa and internationally as it deems necessary. If a customer moves in excess of 2 GB traffic monthly then the customer will be contacted and various options will be presented.

ITPossible reserves the right (but does not assume any obligation) to inspect the contents of data that the customer transmits, receives or stores on an ITPossible Server to ensure compliance with this Agreement or any applicable laws regulations or codes of practice.

Referral Programme

Users may only use the programme to refer other people. Users that try to refer themselves via other accounts setup using spoofing methods will not receive their respective discounts.

Should a referred user decide to cancel their services within three months of signup, their referrer will forfeit their referral credit.

Disclaimers, Limitations and Indemnities

ITPossible will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Customer's selected domain names/s OR ANY ACTION TAKEN BY ITPOSSIBLE IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.

The Customer hereby indemnifies and holds harmless ITPossible against any loss whatsoever arising from any dispute or claim or other action occasioned by the Customer's use and registration of its selected Domain Name, even if ITPossible has been advised of the possibility of such damages;

ITPossible will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.

Neither ITPossible, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that ITPossible's Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the ITPossible Server service, unless otherwise expressly stated in this Agreement.

ITPossible expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. ITPossible specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

ITPossible is not responsible if an external company network and firewall is setup to block access to services ITPossible provides. If a client's network is setup to block certain ports or web addresses that compromise the services ITPossible provides it is the client's responsibility to ensure that their network configurations are changed as necessary.

100% Website Uptime Guarantee

The 100% website uptime guarantee is applicable only if the web server on which a customer 's shared web hosting account resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the customer and the web server which prevents the customer from seeing the web server, e.g. if the customer 's ISP's link to Internet Solutions (IS) goes down or is faulty, but the web server ITPossible hosts is still up we are not responsible for the customer not being able to reach their website.

ITPossible is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, customer 's internet connection, firewall service managed by IS). If the applicable web server is up and running at all times then the website will deemed to have achieved 100% uptime.

The 100% website uptime guarantee does not apply to any scheduled downtime for maintenance of any of the ITPossible web servers. If there is scheduled maintenance to be done the customer will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Central African Time (CAT)) and the web server downtime will be kept to a minimum.

Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.

Use at Customer's risk

ITPossible will exercise no control whatsoever over the content of the material hosted on, or the information passing through the ITPossible network and in no way moderates such content.

Customer expressly agrees that use of ITPossible's Server(s) and Services are at customer's sole risk.

ITPossible is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on the ITPossible web servers, including e-mail, databases and site content.

Limitation on mail size

Individual mail sent to the customer's POP3/IMAP box or forwarded to the customer's existing email address may be limited to 5000kB in size each.

Refusal of services based on network, domain and/or equipment identifiers

ITPossible reserves the right to refuse domain and hosting services based on network, domain and/or equipment identifiers.


Should customer breach of any of the terms and conditions contained herein, including but not specifically limited to the payment terms, ITPossible has the right (solely at ITPossible's discretion) to immediately demand payment of the full amount owing and demand compliance forthwith with all the terms and conditions, alternatively to terminate the agreement and services forthwith, in either instance without in any way derogating from any common law, contractual and or delictual rights which ITPossible may have.

ITPossible reserves the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, Acceptable Use Policy, Acceptable Hosting Policy or any other contractual obligations.

General provisions

Customer confirms that all statements made in this application are true and correct. ITPossible reserves the right to request proof thereof.

Any disputes arising in relation to this application or the supporting documents shall be governed by the applicable laws of the Republic of South Africa.

Any form of abuse of ITPossible staff will result in suspension or termination of your services, irrespective of the form and medium of this abuse.

In the event that any of the terms of this document are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

ITPossible reserves the right to remove any content hosted by that member which it considers illegal or for which it has received a take-down notice.

Domain Registrar terms and conditions

In addition to the above the following terms and conditions are applied by the relevant domain registrars for the following domains:

  • US.COM, .EU.COM, .BR.COM, .CN.COM, .DE.COM, .HU.COM, .NO.COM, .QC.COM, .RU.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .UY.COM & .ZA.COM domains. Terms and Conditions

These terms were last updated on 21 March 2012